All merchandise on Real-Self-Defense.com is sold by and ships from Never-Thought-of-It LLC.
To order, select one of our products and fill out the online order form.
We will process your order at the latest within 48 hours of receiving it. We take Visa, MasterCard, Discover, American Express, and PayPal. You can also pay by your check or a money order in U.S. dollars, drawn on a U.S. bank. For foreign currency exchange rates see OANDA, The Currency Site.
Returns and Warranty
Please read the terms of our Return Policy.
Note: Your purchase of the Unbreakable® Umbrella is covered by its Limited Warranty. We will refund the price of the Unbreakable® Umbrella only for causes listed in its Limited Warranty.
Shipping and Handling
We ship our merchandise by U.S. Mail in packages stamped or imprinted with name and address of Never-Thought-of-It LLC.
Our DVDs are mailed free to U.S. addresses. Shipping of DVDs to foreign addresses (including Mexico and Canada) costs $18.00 for the first DVD and $4.00 for each additional DVD. To foreign addresses we ship DVDs by Air Mail.
Shipping costs for orders shipped to the U.S.A. addresses
Shipping by Priority Mail for umbrella orders going to the U.S.A. addresses is FREE. Yes, for umbrella orders shipped by USPS Domestic Priority Mail there is no shipping charge! Priority (Air) Mail from VT to anywhere in the U.S.A. usually takes up to 4 business days.
For urgent orders we offer Express Mail shipping, which costs $60.00 for the first umbrella to an U.S.A. address, plus $20.00 for each additional umbrella.
Attention! Signature Required
Recipient’s signature is required on orders shipped by Express Mail and orders valued over $100.00. Please make sure that an adult is available to sign for the package during the expected time of delivery.
For orders to addresses outside the U.S.A. see Orders from Foreign Countries and Shipping Outside the U.S.A..
Risk of Loss
All items purchased from Never-Thought-of-It LLC are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If your tracking information shows that your package has been delivered, but you have not received your package, you will need to contact your local USPS branch to resolve the issue. If USPS provides proof of delivery, your order will not be eligible for a refund.
Customer Service
If you have any questions regarding your order, please contact the authorized dealer with whom you placed your order.
If you have any questions regarding your order placed directly with us, at real-self-defense.com, please send an e-mail to customerserviceATreal-self-defenseaDOTcom, or use our online contact form.
Do not contact us concerning orders placed on websites other than real-self-defense.com.
