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Never-Thought-of-It LLC’s Return Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied with your purchase on, you may return or exchange the merchandise. The merchandise needs to be returned or exchanged within 21 days from the date it was shipped to you. (The 21-day limit does not apply to returns under the terms of our Warranty.)

The merchandise must be in new, unused condition (subject to our evaluation). In case of returning or exchanging an umbrella, all tags and sleeves have to be included with the umbrella.

For returns, we will refund the price of the merchandise, less shipping and handling and less 10% restocking fee. Credit to your account will be issued in the original form of payment.

Please note that we do not accept any returns for refunds of the DVD Self-Defense: Tools of Attack due to the nature of the information on this DVD. We will only exchange the DVD of Self-Defense: Tools of Attack in cases of defects.

For exchanges, we will apply the original cost of the merchandise, less shipping and handling, to your new order. You will be billed for shipping and handling of the new order, plus any difference in cost, if applicable. If your new order is less than the original order, you will be refunded the difference via your original form of payment. You will not receive a refund for any shipping and handling charges.

Merchandise that fails under normal operating conditions within the product’s expressed warranty period is covered by our Warranty.

How to Return Your Purchase
Send your merchandise to the same address you ordered it from. If you ordered it from us, send it back by U.S. Priority Mail to our mailing address listed below. You may also send it by UPS, FedEx, or some other shipping carrier to our street address, also listed below. For returns under the terms of our Warranty we will refund your shipping costs up to $21.00, whether you use U.S. Priority Mail or another shipping carrier (i.e. UPS, FedEx, etc.).

Our mailing address is:
Never-Thought-of-It LLC
P.O. Box 335
Island Pond, VT 05846, U.S.A.

Our street address for UPS, FedEx and other shipping companies is:
Never-Thought-of-It LLC
135 Fitzgerald Ave.
Island Pond, VT 05846, U.S.A.

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