Never-Thought-of-It LLC’s Return Policy
Cancellations
If you cancel your order before we ship it, we will refund you the price of the merchandise less processing and transaction fees charged by your credit card or PayPal.
Returns
Merchandise that fails under normal operating conditions within the product’s expressed warranty period is covered by our Warranty.
If for any reason, other than a failure covered by our warranty, you are not completely satisfied with your purchase* on Real-Self-Defense.com, you may return or exchange the merchandise. The merchandise needs to be returned or exchanged within 21 days from the date it was shipped to you. (The 21-day limit does not apply to claims under our Limited Warranty.)
* Returns must be shipped from original purchasers of our products.
The merchandise must be in new, unused condition (subject to our evaluation), with all tags, sleeves and/or storage cases included.
For returns, we will refund the price of the merchandise, less shipping and handling, and a minimum $15.00 restocking fee. Credit to your account will be issued in the original form of payment.
Please note that we do not accept any returns for refunds of the DVD Self-Defense: Tools of Attack due to the nature of the information on this DVD. We will only exchange the DVD of Self-Defense: Tools of Attack in cases of defects.
Merchandise UNCLAIMED or UNDELIVERABLE
For merchandise returned as “UNCLAIMED” or “UNDELIVERABLE” we will refund the price of the merchandise, less the following: shipping costs charged by the carrier for attempting to deliver the unclaimed items to you and for returning the unclaimed items to us, any other costs charged to us for returning the items, and $15.00 processing fee. Credit to your account will be issued in the original form of payment.
For exchanges, we will apply the original cost of the merchandise, less shipping and handling, and a minimum $15.00 restocking fee, to your new order. You will be billed for shipping and handling of the new order, plus any difference in cost, if applicable. If your new order is less than the original order, you will be refunded the difference via your original form of payment. You will not receive a refund for any shipping and handling charges, nor for the restocking fee.
How to Return Your Purchase
To receive instructions on returning your purchase, if you ordered it from us, that is from our website real-self-defense.com, contact us using the Contact Form below.
