We honor warranty claims only from original purchasers of our products, who have accepted our Condition for Purchase, at this website, real-self-defense.com. Returns for repairs or refunds must be shipped from original purchasers.
DVDs
Our warranty applies only to DVDs produced by Real Self-Defense LLC and by Stadion Publishing Company, except the video Self-Defense: Tools of Attack. We do not accept any returns for refunds of the DVD Self-Defense: Tools of Attack due to the nature of the information on this DVD. We will only exchange the DVD of Self-Defense: Tools of Attack in cases of defects.
If you are not happy with our DVDs, return them in good condition within 90 days of the date of purchase from us, and we will refund the price of merchandise (less shipping and handling). Returned DVDs have to be in good condition, not scratched, bent, soiled, or broken. You may view a DVD before deciding that you do not want it. We sell high quality information and do not play cheap tricks such as requiring that the DVDs remain shrink-wrapped.
Unbreakable® Umbrellas
The Unbreakable® Umbrellas’ Limited Warranty is valid only for Unbreakable® Umbrellas purchased directly from us, at this website, real-self-defense.com. Purchases from other websites are not covered by our warranty. The original sales receipt for the umbrella must be provided to obtain warranty coverage. We honor warranty claims only from original purchasers of our products, who have accepted our Condition for Purchase, at this website, real-self-defense.com. Returns for repairs or refunds must be shipped from original purchasers. We will repair Unbreakable® Umbrellas or refund their price only for causes listed in the Unbreakable® Umbrellas’ Limited Warranty.
This warranty does not cover damage caused by an accident or abuse, such as throwing the Unbreakable® Umbrella under a train, a bulldozer, or a heavy truck, chopping with an axe, banging with a hammer, throwing into a wood chipper, setting on fire, or subjecting them to other abuses, for example, hitting stones, bricks, wood posts, hard metal parts, nor does it cover damage to fabric as well as scratches inflicted in the course of “trying them out,” or as a result of normal wear and tear. Any alteration of the Unbreakable® Umbrella, including disassembly of elements of the frame (except as required to replace the canopy), will void our warranty.
Unbreakable® Umbrella’s Limited Warranty doesn’t cover fabric’s wear and tear, as well as damage (unless the fabric is defective), because even the highest quality umbrella fabric cannot be guaranteed to withstand abrasive forces occurring at hard impact between wiring of the frame and the stricken object. Unbreakable® Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you hit heavy bags, baseball bats, and such things with it.
Limited Lifetime Warranty for Premium Models of the Unbreakable® Walking-Stick Umbrella (Models U-101 and U-105)
Premium models of Unbreakable® Walking-Stick Umbrellas are handcrafted in Poland from the highest quality materials and perform in rain and wind just like the highest quality rain umbrellas. Frames of premium models of the Unbreakable® Walking-Stick Umbrella can support a 100-kg (220-lb) weight. Frames of premium models of the Unbreakable® Walking-Stick Umbrella are warranted not to break under normal use. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exceptions).
Should the frame of a premium model of the Unbreakable® Walking-Stick Umbrella break under normal use, that is, whatever is normal for the strongest walking stick and an umbrella, while following its Use and Care Instructions, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form below. For claims under our Limited Warranty we, or our authorized seller, will refund your cost of returning defective goods up to $40.00, whether you use postal mail service or another carrier (e.g., FedEx, UPS, etc.).
How to Return Your Purchase
To receive instructions on returning your purchase, if you ordered it from us, that is from our website real-self-defense.com, contact us using the Contact Form below.
Unbreakable® Walking-Stick Umbrella in Self-Defense: How to Hold It and How to Strike with It
Our Unbreakable® Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you strike objects with the Unbreakable® Umbrella.
Whenever your umbrella gets wet, leave it open to dry. Allow your umbrella to dry fully before folding. Otherwise mold will grow on the umbrella’s fabric. As mold grows, it creates enzymes, which digest the fabric’s fibers on which it is growing, causing permanent fabric damage and weakening to the point of being easily torn by a light force.
Limited Lifetime Warranty for Unbreakable® Telescopic Umbrella Model U-202 and Model U-202s
Unbreakable® Telescopic Umbrellas Model U-202 and U-202s are handcrafted in limited quantities in Poland, from the highest quality materials. Telescopic shafts of their frames can support well over a 220-lb weight (100 kg) when fully extended, and if not abused, will last more than a lifetime. Unbreakable® Telescopic Umbrella frames are warranted not to break under normal use. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exceptions).
Should the frame of the Unbreakable® Telescopic Umbrella Model U-202 or Model U-202s break under normal use, that is, whatever is normal for a collapsible baton and an umbrella, while following its Use and Care Instructions, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com. For detailed instructions contact us using the Contact Form at the bottom of this page. For claims under our Limited Warranty we, or our authorized seller, will refund your cost of returning defective goods up to $40.00, whether you use postal mail service or another carrier (e.g., FedEx, UPS, etc.).
Use and Care Instructions
We want you to be satisfied with our Unbreakable® Telescopic Umbrella Model U-202s. To be satisfied with our Model U-202s you need to follow all the instructions below. Not following all those instructions voids the Unbreakable® Telescopic Umbrella Model U-202s’ warranty.
How to Carry and How to Fold Short Models of Unbreakable® Telescopic Umbrella (U-202s and U-212s)
Important Instructions Because Unbreakable® Telescopic Umbrella Got Popular with the Wrong Kind.
It is normal that the handle of either model U-202 or U-202s spins freely when the telescope is retracted. When the telescope is extended, the handle and the rod are blocked from spinning but one can overcome the lock with mild force.
For the models U-202 and U-202s telescope’s blockade to hold well, the rod has to be pulled energetically, with a snap, so its ball-bearing lock can engage fully.
Please note: Telescopic shafts of the Unbreakable® Telescopic Umbrella models U-202 and U-202s are made of high-strength construction steel, not stainless steel. After exposure to water these shafts need to be wiped dry and lightly oiled. Should rust spots be allowed to occur, they need to be removed with a Scotch-Brite pad or steel wool, prior to oiling. Oiling is to be done by putting a drop of machine oil on a soft cloth and rubbing both the tube and the rod of the shaft with the cloth.
Whenever your umbrella gets wet, leave it open to dry. Allow your umbrella to dry fully before folding. Otherwise mold will grow on the umbrella’s fabric. As mold grows, it creates enzymes, which digest the fabric’s fibers on which it is growing, causing permanent fabric damage and weakening to the point of being easily torn by a light force.
Limited Five (5) Year Warranty for Standard Models of the Unbreakable® Walking-Stick Umbrella (Models U-111 and U-115)
ATTENTION!
Our Limited Five (5) Year Warranty for standard models of the Unbreakable® Walking-Stick Umbrella applies only to models U-111 and U-115. Model U-112, which was discontinued in 2013, was covered by Limited Two (2) Year Warranty.
Standard models of the Unbreakable® Walking-Stick Umbrellas are handcrafted in Poland from the highest quality materials and perform in rain and wind just like the highest quality rain umbrellas. Frames of standard models of the Unbreakable® Walking-Stick Umbrella can support a 100-kg (220-lb) weight. These frames are warranted not to break under normal use. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exceptions).
Should a standard model of the Unbreakable® Walking-Stick Umbrella break under normal use, that is, whatever is normal for the strongest walking stick and an umbrella, and following its Use and Care Instructions, within five years from the date of the original purchase of the umbrella, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com.For detailed instructions contact us using the Contact Form at the bottom of this page. For claims under our Limited Warranty we, or our authorized seller, will refund your cost of returning defective goods up to $40.00, whether you use postal mail service or another carrier (e.g., FedEx, UPS, etc.).
Unbreakable® Walking-Stick Umbrella in Self-Defense: How to Hold It and How to Strike with It
Our Unbreakable® Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you strike objects with the Unbreakable® Umbrella.
Whenever your umbrella gets wet, leave it open to dry. Allow your umbrella to dry fully before folding. Otherwise mold will grow on the umbrella’s fabric. As mold grows, it creates enzymes, which digest the fabric’s fibers on which it is growing, causing permanent fabric damage and weakening to the point of being easily torn by a light force.
Limited Five (5) Year Warranty for Unbreakable® Telescopic Umbrella Model U-212s
Unbreakable® Telescopic Umbrellas Model U-212s are handcrafted in limited quantities in Poland, from the highest quality materials. Telescopic shafts of their frames can support a more than 100-kg (220-lb) weight when fully extended. Unbreakable® Telescopic Umbrella frames are warranted not to break under normal use according to its Use and Care Instructions. This warranty does not cover damage caused by an accident or abuse (click here for warranty’s exceptions).
Should the frame of the Unbreakable® Telescopic Umbrella Model U-212s break under normal use, that is, following its Use and Care Instructions, within five years from the date of the original purchase of the umbrella, please contact our authorized dealer from whom the umbrella was purchased, or contact us if you purchased the umbrella directly from us, provide the original sales receipt for the umbrella, and a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com.For detailed instructions contact us using the Contact Form at the bottom of this page. For claims under our Limited Warranty we, or our authorized seller, will refund your cost of returning defective goods up to $40.00, whether you use postal mail service or another carrier (e.g., FedEx, UPS, etc.).
Use and Care Instructions
We want you to be satisfied with our Unbreakable® Telescopic Umbrella Model U-212s. To be satisfied with our Model U-212s you need to follow all the instructions below. Not following all those instructions voids the Unbreakable® Telescopic Umbrella Model U-212s’ warranty.
How to Carry and How to Fold Unbreakable® Telescopic Umbrella U-212s
Important Instructions Because Unbreakable® Telescopic Umbrella Got Popular with the Wrong Kind.
It is normal that the Model U-212s’s handle spins freely when the telescope is retracted. When the telescope is extended, the handle and the rod are blocked from spinning but one can overcome the lock with mild force.
For the Model U-212s telescope’s blockade to hold well, the rod has to be pulled energetically, with a snap, so its ball-bearing lock can engage fully.
Whenever your umbrella gets wet, leave it open to dry. Allow your umbrella to dry fully before folding. Otherwise mold will grow on the umbrella’s fabric. As mold grows, it creates enzymes, which digest the fabric’s fibers on which it is growing, causing permanent fabric damage and weakening, with a result like this case described.
Our Unbreakable® Telescopic Umbrella is for defending against elements (in every meaning of the word) and not for clowning. It is covered in a high-quality waterproof fabric, not in abrasion proof or slash proof fabric, because it has to look, weigh, and work like a normal umbrella, so do not expect this fabric to be undamaged if you strike objects with the Unbreakable® Telescopic Umbrella.
IMPORTANT!
To ensure long and reliable service from your Unbreakable® Telescopic Umbrella Model U-212s do not strike objects with the section marked on the photo by the circle. Moreover, strikes with this section are much weaker than those with the handle or the part of the rod just below the handle.
How to Return Your Purchase for Refund
Send your merchandise to the same address you ordered it from. If you ordered it from us, you can send it back by U.S. Mail or by UPS, FedEx, or some other shipping company.
Our mailing address is:
Never-Thought-of-It LLC
P.O. Box 335
Island Pond, VT 05846, U.S.A.
Our street address for UPS, FedEx and other shipping carriers is:
Never-Thought-of-It LLC
135 Fitzgerald Ave.
Island Pond, VT 05846, U.S.A.
Within 48 hours of receiving your merchandise we will refund the price of merchandise. If you have paid by check or money order we will send you our check with the refund. If you used a credit card we will credit your card account. For returns under the terms of our Warranty we will refund your shipping costs up to $40.00, whether you use U.S. Priority Mail or another shipping carrier (i.e. UPS, FedEx, etc.).
Claims for Receiving Goods Damaged in Transit
Claims for a refund or replacement of goods damaged in the mail must be made within 48 hours of the delivery and accompanied by a copy of an appropriate Claim Form filled with your local post office. Packages visibly damaged should be refused which will cause the U.S. Mail (or your country’s postal service) to return them to us at no cost.
Claims for Receiving Defective Goods
Claims for other defects of the goods, that are discovered after delivery, must be made to the seller (us or another authorized seller of the Unbreakable® Umbrella from whom you have purchased it) within 48 hours of the delivery, with a photo of the defect. Do not send the photo by email. The photo, or photos, are to be sent to us using a free file transferring service, wetransfer.com.For detailed instructions contact us using the Contact Form at the bottom of this page. For claims under our Limited Warranty we, or our authorized seller, will refund your cost of returning defective goods up to $40.00, whether you use postal mail service or another carrier (e.g., FedEx, UPS, etc.).
To receive instructions on returning your purchase, if you ordered it from us, that is from our website real-self-defense.com, contact us using the Contact Form below.
